Total Absence Management Coordinator, Avant 

Avant Specialty Benefits

This role will be responsible for assisting team members, HR representatives and the benefits team for a dedicated Avant client in navigating deadlines and document requirements during team member leaves.  By referring to company process and ADA requirements, this role will provide guidance and support to ensure that accommodations may be provided to individuals with disabilities, promoting equal access and inclusion. The Total Absence Management Coordinator (Client Dedicated) may sit in office at client site.

Total Absence Management Coordinator – Dallas, TX

How have we maintained our 90 years of independence? Because we’re bullish in the industry, we’re innovative, we offer cutting-edge services and benefits, and we care deeply about our employees, clients, and communities. That’s what being part of an employee-owned, powerhouse company can do. Our employees write our playbook, have a seat at the table in the decisions we make, and work together (not against each other) — providing an exceptional employee experience.

Sound enticing? Interested in the potential of becoming a shareholder/owner for one of the largest independent brokerages in the nation? Check out our open Total Absence Management Coordinator opportunity and apply!

We are looking to add a Total Absence Management Coordinator to join our Avant team in Dallas, TX. Candidates thrive in our environment when they harness their collaborative mindset, strong interpersonal communication skills, and a love of learning.


  • Serves as point of contact and support for Leave of Absence team members and follows up accordingly to verify case resolution.
  • Ensures that all leave of absence processes and decisions follow company process and company policies.
  • Under supervision, the coordinator will facilitate the administration of the ADA leave of absence process from initial request to return to work, including coordinating with team members, managers, HR partners, and external vendors as necessary.
  • Review medical documentation provided by team members to determine eligibility for ADA leave accommodations and ensure compliance with ADA guidelines.
  • Serve as the main point of contact for team members and managers regarding ADA leave requests, providing clear and timely communication throughout the process.
  • Work closely with HR partners, legal counsel, and other relevant stakeholders to address complex ADA accommodation cases and ensure consistency and fairness in decision-making.
  • Collaborate with managers and employees to identify and implement reasonable accommodations to facilitate employees’ return to work in compliance with ADA regulations.
  • Maintain accurate and confidential records of all ADA leave requests, accommodations, and communications in compliance with legal requirements and company policies.
  • Assist in the development and implementation of ADA-related policies and procedures to ensure compliance with changing regulations and best practices.

Knowledge, Skills, and Abilities:

  • Maintain up-to-date knowledge of all applicable leave and accommodation laws including FMLA, ADA and related state and local laws.
  • Knowledge of team member benefits as they relate to leaves of absence, including short/long term disability, COBRA, state disability and other applicable laws.
  • Proficient in MS Office Suite
  • Ability to handle multiple tasks simultaneously and to prioritize, thriving in a fast-paced, high volume and collaborative environment.
  • Excellent customer service and conflict resolution skills, able to interact with team members at all levels,
  • Able to effectively resolve escalated team member issues.
  • Maintain strict confidentiality and adhere to a high standard of professional conduct.
  • Ability to multitask and maintain confidentiality.
  • Ability to work with detail and maintain a high level of accuracy.
  • Ability to communicate well with persons at all levels of authority in writing or verbally.
  • Maintain a professional appearance.
  • Maintain a courteous and professional demeanor as well as enthusiasm in representing agency goals and objectives.
  • Multi-tasked oriented and ability to prioritize work and solicits additional resources when necessary to ensure timely completion of tasks.
  • Ability to maintain a high level of organization.
  • Ability to prioritize tasks efficiently and effectively.
  • Ability to be available for work on a daily basis and extended hours as necessary.
  • Ability to assist in other work-related duties, as necessary.
  • Must be knowledgeable of and comply with Holmes Murphy’s Client Privacy Policy, HIPAA regulations and E&O procedures and policies.


  • Education: Bachelor’s degree preferred (or equivalent education and experience)
  • Experience: 5 years of relevant work experience in leave of absence administration in large organization (preferably multi-unit). CLMS certification preferred but not required.

Benefits:  In addition to core benefits like health, dental and vision, also enjoy benefits such as:

  • Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!
  • Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.
  • 401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full-time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.
  • Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.
  • Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
  • DE&I programs — Holmes Murphy is committed to celebrating every employee’s unique diversity, equity, and inclusion (DE&I) experience with us. Not only do we offer all employees a paid Diversity Day time off option, but we also have a Chief Diversity Officer on hand, as well as a DE&I project team, committee, and interest group. You will have the opportunity to take part in those if you wish!
  • Consistent merit increase and promotion opportunities — Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.
  • Discretionary bonus opportunity — Yes, there is an annual opportunity to make more money. Who doesn’t love that?!

Holmes Murphy & Associates is an Equal Opportunity Employer.