According to McKinsey’s Global Innovation Survey, 84% of executives agreed that innovation is critical for their business and is an important component of their growth strategy, but only 6% are satisfied with innovation performance. So, what can be done, what are the qualities of an effective change agent, and how can insurers empower change agents to embrace — and lead — meaningful change to build a culture of high-performance innovation? Our own Holmes Murphy Chairman & CEO and BrokerTech Ventures Co-CEO Dan Keough offered insights in this Chisel AI article titled “Defining the Characteristics of a Commercial Insurance Change Agent.”