Avoiding Customer Service Rage
By Barry Fitzpatrick
According to the National Customer Rage Survey, negative experiences with customer service are at an all-time high. We each have our own…
Read more >>Archive for May 2023
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The Human and Financial Costs of Substance Misuse in Your Workplace
By Cal Beyer
As a risk management and safety professional in the insurance industry and previously for a construction contractor, I have been responsible for…
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Safety Professionals — Are You Using Type 1 or Type 2 Thinking? It Matters!
By Larry Poague
Research form Daniel Kahneman’s book “Thinking Fast and Slow” provides several examples that the human brain is operating with 90-95 percent Type…
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Heard of BIPA? You May be Impacted Sooner Than You Think.
By Monica M. Minkel
BIPA — This short, four-letter acronym is causing concern for many employers, especially in the upper Midwest. If you’re an employer or…
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Are You at Risk of Being Named in a Personal Liability Lawsuit?
By Luke Anderson
If you or your family are financially successful, you know you can’t afford to cut corners when it comes to protecting your…
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