Disasters rarely break a business. It’s what happens next that does.

Floods recede. Fires get put out. Storms pass. But supply chains, reputations, and team trust? Those take far longer to rebuild.

That’s why National Preparedness Month, led by FEMA’s Ready Campaign each September, doesn’t just matter for families and households. Commercial businesses have a lot on the line, and more tools than ever to prepare.

Unfortunately, many organizations don’t discover their weak points until a real emergency exposes them. Preparedness isn’t about predicting the next crisis. Instead, it’s about building systems that flex under stress.

Are You Asking the Right Questions?

Think of preparedness as a fire drill for your Risk & Safety strategy. Are you asking the right “what if” questions before disaster strikes?

• What if your facility loses power for three days?
• What if a cyberattack locks you out of your systems?
• What if severe weather delays shipping during your peak season?

These aren’t doomsday hypotheticals. They’re real-world disruptions that businesses face every day. The companies that endure aren’t necessarily the biggest or most well-funded, but the ones that asked better questions in advance.

Preparedness is more than checking boxes on a compliance list. It means understanding your vulnerabilities and developing business continuity plans that protect your people, your operations, and your customers.

The Four Ps of Business Preparedness

At its core, readiness comes down to four interlocking elements: people, processes, places, and public trust.

• People need to know their roles when things go sideways. Can your team be contacted quickly, and do they know what to do without waiting for top-down instructions? Assigning responsibilities ahead of time and practicing regularly can make a dramatic difference in how confidently your employees respond during a disruption.
• Processes should be resilient enough to function even when things go wrong. That might mean having backup systems, offline access to critical data, or clearly defined protocols when technology fails. Mapping out your most vital workflows ahead of time lets you spot weak links before a crisis hits.
• Places, like your facilities and physical infrastructure, shouldn’t be single points of failure. Whether it’s your main office, a warehouse, or a data center, it’s worth asking: what happens if we can’t use this building tomorrow? Backup locations, remote work plans, and disaster-specific safety measures help reduce your physical exposure.
• Public trust, especially with your customers, hinges on how well you communicate. Pre-approved messaging for service delays, outages, or safety incidents helps maintain credibility and keeps clients informed. Silence or slow communication during a crisis often does more damage than the event itself.

Real Readiness: Quiet Wins Over Flashy Fixes

Being a resilient company doesn’t require flashy crisis tools. The tried-and-true basics like well-practiced teams, redundant systems, and clear lines of communication are simple ingredients for success. A manufacturer that stores paper copies of safety data sheets. A tech company that holds quarterly cyberattack drills. A regional distributor that already has a secondary warehouse prepped for overflow. These aren’t extreme measures. They’re simply smart, repeatable habits.

Your Four-Week Challenge for National Preparedness Month

This September, challenge your team to prepare for success. Try one focus area per week, such as:

• Week 1: Run a contact drill. How long does it take to reach everyone?
• Week 2: Identify your top three business-critical workflows. What would interrupt them? What’s your backup?
• Week 3: Walk through a facility outage scenario. How would you respond?
• Week 4: Review how you would communicate with customers or stakeholders during a disruption. Who drafts the message? Who approves it?

Not sure how to turn these ideas into action? FEMA’s Ready Campaign has you covered. Ready.gov/business offers practical, free resources specifically designed for commercial operations. You’ll find templates for emergency response plans, business continuity strategies, IT disaster recovery, and crisis communications. Whether you’re just beginning or updating an existing plan, it’s the best place to start.

Preparedness Is a Business Advantage

Businesses that emerge stronger from crisis aren’t lucky—they’re practiced. They’ve built systems that can bend without breaking and teams that know how to respond without hesitation.

Preparedness protects people, preserves operations, and strengthens customer trust. And it doesn’t take a disaster to start building it. There’s no better time to start than National Preparedness Month.

Want to learn more about emergency preparedness? Check out this video from our Risk & Safety team to hear how your business can take simple, proactive steps to stay resilient in the face of emergencies, and reach out to connect with our team.