IT & Facilities Support Specialist II

Minneapolis
Holmes Murphy

Holmes Murphy has always believed that investing in our employees, the spaces in which they work, and the environment that we provide are all critical to our culture, purpose, and the services we offer. After all, we know that employees who feel appreciated and recognized for their hard work and dedication results in employees who feel immensely invested in the success of our clients and our company. On top of this, our employees have a seat at the table and the opportunity to pave their own way. Cool, right?! If you nodded yes, check out our open IT & Facilities Support Specialist II position and apply!

This highly visible individual will provide second tier computer support to Holmes Murphy employees, be responsible for the care, maintenance and efficient operation of facilities, equipment, and furnishings for all Kansas City Holmes Murphy property, owned or leased, in accordance with the established objectives and procedures of Holmes Murphy & Associates, Inc, and help coordinate office events. This is a hybrid role that will provide equal support between IT and Facilities (tech support, A/V support, facilities and events support).

Responsibilities:

  • Provide tier two technology support with exceptional customer service via face-to-face, telephone, and electronic communication.
  • Troubleshoot and manage hardware (including portable devices), software, or network problems.
  • Familiarity of the hardware purchasing process within the agency.
  • Create, escalate and route support desk tickets while managing tickets escalated from tier one support.
  • Document solutions and IT processes.
  • Image and install software for company deployed computers.
  • Perform routine maintenance duties throughout primary location as needed.
  • Quarterly check in with, or visit to, all Holmes Murphy locations. Tasks may include furniture adjustments, paint touch ups, coordinating employee moves or other tasks As assigned by Facilities Manager.
  • Travel to and provide assistance with all office relocation and construction projects.
  • Perform minor carpentry duties, hang pictures in rooms/offices and paint walls when needed.
  • Be proactive in maintaining highly professional appearance of all areas of the building (inside and out) and facility equipment
  • Provide elevated support for Holmes Murphy’s Events team, employees and clients. Examples: participate in meetings, event set up, help during the event, event clean up.

Knowledge, Skills, and Abilities:

  • Must have a strong customer focus, results oriented.
  • Ability to communicate effectively and prioritize and handle multiple tasks simultaneously.
  • Advanced knowledge in computer hardware terminology.
  • Intermediate knowledge of MS Office and Windows operating systems.
  • Familiarity using multiple remote tools and utilities to provide technology support.
  • Knowledge of ITIL processes.
  • Intermediate troubleshooting techniques with software and hardware.
  • Ability to install or remove computer equipment which may require lifting of up to 40 pounds.
  • Must have above average knowledge and abilities in the following areas: minor carpentry, painting, general repair, maintenance and upkeep.
  • Ability to drive a motor vehicle when required and maintain valid license and insurance coverage.
  • Ability to occasional travel to other office locations to assist with moves, events, special projects, etc.
  • Must be knowledgeable of and comply with HMA’s Client Privacy Policy, HIPAA regulations and E&O procedures and policies.

Qualifications:

  • Education: Bachelor’s degree in computer or business-related discipline preferred.
  • Experience: 2+ years of desktop or second tier support in an Information Technology Department.

3-5 years previous maintenance/repair experience preferred.

Prior event management experience, preferred.

  • Must possess valid driver’s license and good driving record.

Benefits: In addition to core benefits like health, dental and vision, also enjoy benefits such as:

  • Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!
  • Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.
  • 401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full-time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.
  • Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.
  • Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
  • DE&I programs — Holmes Murphy is committed to celebrating every employee’s unique diversity, equity, and inclusion (DE&I) experience with us. Not only do we offer all employees a paid Diversity Day time off option, but we also have a Chief Diversity Officer on hand, as well as a DE&I project team, committee, and interest group. You will have the opportunity to take part in those if you wish!
  • Consistent merit increase and promotion opportunities — Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.
  • Discretionary bonus opportunity — Yes, there is an annual opportunity to make more money. Who doesn’t love that?!

Holmes Murphy & Associates is an Equal Opportunity Employer.

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