ethOs Employee Experience Consultant

EthOs works with organizations to enhance the overall employee experience by empowering their people to bring their best self to work every day and fully engage in their purpose. We passionately believe the WHOLE person comes to work every day. EthOs utilizes a consultative approach to help clients develop a holistic talent strategy and impact an engaged culture.

At ethOs, the team works to understand an organization’s distinguishing character, core values, culture, and guiding beliefs so we can meet you where you are and help create a path forward. EthOs consulting solutions currently focus on three key areas: Organizational Engagement, Diversity, Equity, and Inclusion (DE&I), and Environmental, Social, Governance (ESG).

• Organizational Engagement – EthOs partners with companies to rehumanize their culture by developing holistic strategies to further inspire employee engagement and success at work, home and in the community.
• Diversity, Equity, and Inclusion (DE&I) – EthOs helps companies form strategies to promote DE&I in the workplace – from creating a DE&I framework to providing DE&I related trainings, and facilitating conversations regarding DE&I.
• Environmental, Social, Governance (ESG) – EthOs helps companies learn how to leverage ESG as part of their purpose, brand, and overall value proposition.

Summary of position:  To provide consultative and technical guidance and support to the ethOs team on our core areas: Organizational Engagement, Diversity, Equity, and Inclusion (DE&I), and Environmental, Social, Governance (ESG). Includes supporting the sales process and playing an active role on both the service and sales team.

Duties:

• Support complex proposals/responses to request for information, presentations, employee communications, and other materials to be presented to prospects and clients.

• Develop and implement sales strategies, which result in achieving (or exceeding) new sales volume and profitability objectives.
• Actively generate new sales leads through community activities, speaking engagements, and qualified sales opportunities.

• Maintain positive working relationships and clear communication with co-workers, clients, and vendor partners.
• Support the team with daily tasks for prospecting, sales, and client service.
• Execute action items from internal, prospect, and client meetings.

• Collaborate with internal team members to review client needs, suitable consultative approaches, and implementation strategies.
• Contribute to process improvement and organizational initiatives.
• Drive ethOs capabilities to surpass customer satisfaction and retention, and company goals.
• Adopt ethOs’ and Holmes Murphy’s culture to serve our internal and external clients; take part in various local community service events.
• Have fun!

• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Strong knowledge of ethOs capabilities and the ability to apply that knowledge in the performance of the job duties.
• Must consistently display a strong customer service attitude in working with internal and external clients, always striving to deliver an outstanding customer experience.
• Strong organization and customer service skills in order to provide timely, accurate, courteous and appropriate response to customers and internal requests.

• Possess sales skills or desire to develop sales skills that will help meet goals.

• Proficient in Microsoft Outlook, Word, Excel and PowerPoint.
• Flexible and willing to quickly adapt to new circumstances as they arise.
• Effective problem-solving skills to take ownership of customer problems, see the problem-solving process through to resolution.
• Ability to coach and mentor others on the team.
• The ability to manage multiple projects, tasks, and priorities.
• Excellent oral and written communication skills.
• Strong interpersonal skills including ability to demonstrate tact, diplomacy, and appropriate confidentiality and handling sensitive situations or complaints.
• Must become knowledgeable of company with HMA’s Client Privacy Policy, HIPAA regulations and E&O procedures and policies.
• Ability to travel up to 40%.

Qualifications:

• High School Diploma required; College degree preferred – Business, Risk-Management, or health-related field (Health Promotion, Exercise Science, Exercise Physiology, Kinesiology, Public Health, etc.)

Five or more years of work experience in an office environment, preferably in the Employee Engagement/Health/Wellness field (vendor, carrier, corporate, broker/consulting).

Holmes Murphy is an Equal Opportunity Employer.