Careers

Client Service Consultant, PC

Holmes Murphy is one of the nation’s largest privately held insurance brokerages. It is our mission to promote health, protect wealth, and deliver peace of mind to our clients. We pride ourselves on being a place where employees love what they do, and who they do it with! In fact, we live by our purpose statement of “Caring for your unique potential is our SOUL purpose!”

Offering a forward-thinking, innovative, and vibrant company culture, along with the opportunity to share your unique potential, there really is no place like Holmes! We truly believe every employee within our company contributes their own unique talents for the greater good, and we thrive on knowing our environment supports and cares for everyone’s individual strengths.

We are looking for a Client Service Consultant to join our Property Casualty team in Denver, CO. Candidates thrive in our environment when they harness their collaborative mindset, strong interpersonal communication skills, and passion to care for clients.

Here’s just a bit of what you’d do:

  • Partner with client experience team to provide proactive services and solutions for clients including:
    • Coordinates pre-renewal meeting with client experience team based upon client expiration dates.
    • Reviews insurance in place and assess future need of client.
    • Evaluates and recommends insurance options for clients.
    • Consistently available for client inquiries, as well as responds to client requests in a timely and professional manner.
    • Maintains an awareness of client red flags and taking appropriate action, as necessary.
    • Researches and investigates client insurance issues.
    • Understands “How We” do business.
    • Ensures completion of renewals according to our time standards.
  • Uses established processes and procedures to ensure quality guidelines are met.
  • Manages and understands various insurance programs, including contract review, captives, or claims made policies.
  • Prepares client renewal reviews and applications, orders renewals, and ensures accurate invoicing, as well as, the completion of required documents.
  • Determine markets for new/renewal accounts and prepares/deliver submissions.

Knowledge, Skills, and Abilities:

  • Advanced knowledge of property casualty insurance coverages and the ability to apply that knowledge in the performance of the job duties.
  • Excellent communication skills and the ability to apply these skills in either verbal or written form when interacting with various clients, company personnel and team members.
  • Ability to interpret policy contractual provisions, understand policy forms and endorsements to ensure appropriate coverage is placed for clients.
  • Experience with computer data entry required; working familiarity with Sagitta, Excel, Word and email.
  • High level of organizational ability; able to handle and prioritize multiple tasks.
  • Ability to work independently and in a team environment.
  • Detail orientation and problem-solving ability.
  • Experience with technical and procedural training within teams
  • Strong analytical skills, with ability to perform simple to complex mathematics computations.
  • Ability to maintain confidentiality.
  • May include some overnight travel (would have advanced notice)
  • Willingness to work with other Enterprise Holmes Murphy offices and teams as needed
  • Ability and willingness to consistently participate in internal and external educational opportunities to enhance knowledge of current insurance topics or relevant system improvements.
  • Ability to acquire and maintain within three months of hire an active state specific Property/Casualty insurance agent’s license.

Qualifications:

  • High School Diploma required; college degree preferred.
  • 3+ years’ Commercial Property Casualty Insurance experience.
  • Ability to obtain and maintain a state specific insurance license within 3 months of hire.

Benefits:

  • Responsible Time Off
  • Hybrid At-Home/In-Office Work Arrangements Available
  • Tuition Reimbursement
  • Fitness Reimbursement
  • Parental Leave
  • 401k Profit Sharing

The salary range for Colorado residents is $55,000 to $75,000.  Compensation is based on several factors, including, but not limited to, education, work experience and industry certifications. In addition to your salary, Holmes Murphy offers a comprehensive total rewards program including annual bonuses, total wellbeing benefits and support for professional development.

EOE

Pre-employment background check required.