Claims Service Consultant, Fraternal Services

Offering a forward-thinking, innovative, and vibrant company culture, along with the opportunity to share your unique potential, there really is no place like Holmes! We truly believe every employee within our company contributes their own unique talents for the greater good, and we thrive on knowing our environment supports and cares for everyone’s individual strengths.

We are looking to add a Claims Service Consultant to join our Fraternal team in Omaha, NE, or remotely. Candidates thrive in our environment when they harness their collaborative mindset, strong interpersonal communication skills, and a love of learning.

To provide high quality property casualty claim management, advocacy and analysis to company clients and internal staff in alignment with division and company vision, mission and strategy.


Work closely with Leaders and Business Partners to:

  • Demonstrate exceptional customer service and operate as an effective partner with clients to include, but not limited to, the following:
  • Create, follow and maintain a service schedule for claims related processes. May include:
  • Handle Commercial Property Claims on a daily basis for clients
  • Advocate on behalf of clients with respect to Commercial Property, Commercial General Liability, Directors and Officers Liability, Crime and Cyber Liability claims.
  • Perform regular claim reviews with the client and the carrier/TPA as requested and allowed.
  • Analyze claim data to determine loss trends and assist in loss prevention.
  • Establish rapport between the client and their carrier/TPA.
  • Ensure proper communication of loss information to the client and carrier/TPA.
  • Assist in the marketing and placement of business based upon clients’ claim needs.
  • Evaluate and recommend future insurance options for the client.
  • Provide and/or oversee accurate and timely loss information for internal and external clients use.
  • Assist the client in properly determining coverage.
  • Educate the client of the claim process for various losses.
  • Serve as a good faith client advocate for the clients’ insurance interests
  • Immediately notify all parties in litigated matters and ensure timely notice of new lawsuits.
  • Assist in on-boarding new clients or changes in clients’ insurance partners to ensure proper awareness of claim requirements, needs and concerns are addressed in a timely fashion.
  • Perform research and follow-up for clients on claim managements issues and questions.
  • Perform customer service functions on a day-to-day basis such as answering client questions and handling concerns.
  • Maintain active contact within the industry to keep informed of industry trends.
  • Serve as a contact person for Holmes Murphy & Associates claim department.
  • Effectively work with and assist Holmes Murphy team members enterprise-wide to ensure best results for internal and external clients.

Knowledge, Skills and Abilities:

  • Ability to work with detail, follow directions and maintain a high level of accuracy.
  • Ability to learn and utilize advance technology associated with job functions.
  • Capable of exercising discretion in confidential matters and use independent judgment.
  • Ability to type and use a personal computer utilizing various software packages, including but not limited, to Outlook, Microsoft Word, Excel, agency software and PowerPoint.
  • Ability to communicate well with persons at all levels of authority in writing or verbally, as well as in person.
  • Excellent knowledge of standard claims processing procedures and the ability to apply that knowledge in the performance of job duties.
  • Ability to use expertise and professional judgment in analyzing simple to complex coverage requirements, identifying appropriate resources, and resolving complex insurance issues.
  • Ability to perform multiple duties simultaneously during peak periods.
  • Ability to utilize above average mathematical skills.
  • Ability to provide own transportation and ability to travel, sometimes overnight, out of state or multiple days.
  • Ability to be available for work on a daily basis for a minimum of 7.75 hours per day and additional time as necessary to perform duties.
  • Ability to communicate effectively utilizing telephone, email and letters.
  • Ability and willingness to continue industry related education.
  • Ability to maintain a professional appearance.
  • High level of organizational ability.
  • Must be knowledgeable of and comply with HMA’s Client Privacy Policy, HIPAA regulations and E&O procedures and policies.


  • Education: College Degree or extensive property casualty claim and insurance experience preferred. AIC/CPCU or other industry-related insurance education preferred.
  • State-specific commercial & personal property-casualty license required or ability to obtain within three months of hire.
  • Experience: Minimum 3 years’ experience of commercial property and casualty claims, agency and/or insurance.  Multi-line experience a plus.

Benefits:  In addition to core benefits like health, dental and vision, also enjoy benefits such as:

  • Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!
  • Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.
  • 401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full-time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.
  • Flexible work arrangements and schedules — We truly want to know what works for you as we look to support your unique and full potential.
  • Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.
  • Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
  • DE&I programs — Holmes Murphy is committed to celebrating every employee’s unique diversity, equity, and inclusion (DE&I) experience with us. Not only do we offer all employees a paid Diversity Day time off option, but we also have a Chief Diversity Officer on hand, as well as a DE&I project team, committee, and interest group. You will have the opportunity to take part in those if you wish!
  • Consistent merit increase and promotion opportunities — Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.
  • — Yes, there is an annual opportunity to make more money. Who doesn’t love that?!

Holmes Murphy & Associates is an Equal Opportunity Employer.