Claims Consultant, PC

Are you a Commercial Property Casualty Claims insurance professional who is passionate about providing great service to your customers? Have you ever worked for a company whose motto is “Work hard, play hard, and love who you do it with”; who’s passionate about challenging you to think differently; and who cares about YOU the employee?

This describes Holmes Murphy to a “T” as well as one of our latest job openings! We are looking for candidates that would be the perfect fit to join our team as a Claims Consultant in the property casualty department of our Waukee, Iowa office. If this sounds like your dream job, keep reading!


  • Demonstrate exceptional customer service and operate as an effective partner with clients to include, but not limited to, the following:
    • Create, follow and maintain a service schedule for claims related processes. May include:
      • Perform regular claim reviews with the client and the carrier/TPA as requested and allowed.
      • Analyze claim data to determine loss trends and assist in loss prevention.
      • Establish rapport between the client and their carrier/TPA.
      • Ensure proper communication of loss information to the client and carrier/TPA.
      • Assist in the marketing and placement of business based upon clients’ claim needs.
      • Evaluate and recommend future insurance options for the client.
      • Provide and/or oversee accurate and timely loss information for internal and external clients use.
    • Assist the client in properly determining coverage.
    • Educate the client of the claim process for various losses.
    • Serve as a good faith client advocate for the clients’ insurance interests
    • Immediately notify all parties in litigated matters and ensure timely notice of new lawsuits.
    • Assist in on-boarding new clients or changes in clients’ insurance partners to ensure proper awareness of claim requirements, needs and concerns are addressed in a timely fashion.
    • Perform research and follow-up for clients on claim managements issues and questions.

Knowledge, Skills, and Abilities:

  • Ability to use a variety of computer programs and ability to learn use of our computer software.
  • Excellent customer service skills, excellent verbal/written communication skills, and ability to complete job duties in a professional and timely manner.
  • Excellent knowledge of standard claims processing procedures and the ability to apply that knowledge in the performance of job duties.
  • Must have the ability to develop and foster effective relationships with clients.


  • High school diploma required; college degree preferred
  • Minimum of three years’ Commercial Property and Casualty Claims experience either with a TPA, agency or carrier. Multi-line or workers’ compensation experience a plus.
  • AIC/CPCU or other industry-related insurance education designations preferred.
  • Active state-specific Property & Casualty insurance license preferred, or ability to obtain within three months of hire.
  • Must be available to work full-time hours, Monday – Friday between the hours of 8:00 AM – 4:45 PM. Travel, including some overnight and out-of-state travel, likely.

If you’re ready for a new and exciting opportunity to work for an amazing company and you think you have what it takes to be a Claims Consultant for Holmes Murphy, apply today!