Claims Consultant, PC

Are you a Commercial Property Casualty Claims insurance professional who is passionate about providing great service to your customers? Do you have experience providing high quality P&C claims management, advocacy and analysis to insurance customers? Are you interested in working side-by-side with some pretty awesome employees? Would you like to join a company with a flexible environment, a competitive benefits and salary package, and where celebrating successes is just part of the everyday culture? We have to admit, who wouldn’t want that?!

At Holmes Murphy, our employees play to their strengths and contribute to who we are and want to be. We like to think of ourselves as pretty irresistible. If that intrigues you and you think you have what it takes to join our team as a Claims Consultant in our Waukee, IA office, read on!

As a Claims Consultant, you could expect to work closely with clients, their carrier claim partners and your internal team members to provide expert know how and exceptional service. Here’s just a bit of what you’d do:

  • Demonstrate exceptional customer service and operate as an effective partner with clients to include, but not limited to, the following:
    • Create, follow and maintain a service schedule for claims related processes. May include:
      • Perform regular claim reviews with the client and the carrier/TPA as requested and allowed.
      • Analyze claim data to determine loss trends and assist in loss prevention.
      • Establish rapport between the client and their carrier/TPA.
      • Ensure proper communication of loss information to the client and carrier/TPA.
      • Assist in the marketing and placement of business based upon clients’ claim needs.
      • Evaluate and recommend future insurance options for the client.
      • Provide and/or oversee accurate and timely loss information for internal and external clients use.
  • Assist the client in properly determining coverage.
  • Educate the client of the claim process for various losses.
  • Serve as a good faith client advocate for the clients’ insurance interests
  • Immediately notify all parties in litigated matters and ensure timely notice of new lawsuits.
  • Assist in on-boarding new clients or changes in clients’ insurance partners to ensure proper awareness of claim requirements, needs and concerns are addressed in a timely fashion.
  • Perform research and follow-up for clients on claim managements issues and questions.

And, let’s not forget the qualifications for the job:

  • High school diploma required; college degree preferred
  • Minimum of three years’ Commercial Property and Casualty Claims experience either with a TPA, agency or carrier. Multi-line or workers’ compensation experience a plus.
  • AIC/CPCU or other industry-related insurance education designations preferred.
  • Active state-specific Property & Casualty insurance license preferred, or ability to obtain within three months of hire.
  • Ability to use a variety of computer programs and ability to learn use of our computer software.
  • Excellent customer service skills, excellent verbal/written communication skills, and ability to complete job duties in a professional and timely manner.
  • Excellent knowledge of standard claims processing procedures and the ability to apply that knowledge in the performance of job duties.
  • Must have the ability to develop and foster effective relationships with clients.
  • Must be available to work full-time hours, Monday – Friday between the hours of 8:00 AM – 4:45 PM. Travel, including some overnight and out-of-state travel, likely.

Finally, ask yourself this, “Am I a difference maker?” If you answered yes and you think you have what it takes to be a Claims Consultant, PC for Holmes Murphy, apply today!