Claims & Client Service Consultant

Do you enjoy adjusting and managing claims and providing excellent client service? Do you like variety in your work? Have you ever worked for a company whose motto is “Work hard, play hard, and love who you do it with”; who’s passionate about challenging you to think differently; and who cares about YOU the employee?

This describes Holmes Murphy to a “T” as well as one of our latest job openings! Plus, did we mention we also have a flexible environment and a competitive benefits and salary package? If this sounds like an awesome opportunity and you think you’re a perfect fit to join our team as a Claims & Client Service Consultant within our within our DLL Finance division in Johnston, IA, read on!


  • Adjust/manage claims received from customers, dealers and client to include: verify coverage, create loss notices, assign independent adjusters, review bills and reports, determine settlements and process claim payments.
  • Manage information in system, including policy information updates, claim notes/documents and production of loss runs.
  • Oversee those claims handled by our carrier to include: reviewing adjuster notes online, assisting with determining equipment values and approval of carrier’s settlements offers.
  • Assist with mediation between client and carrier on complex and/or sensitive claim issues.
  • Develop and retain high-level relationship with carrier’s adjusting and claim management teams.
  • Prepare quotes for customers, dealers and client personnel, including crating Insurance Amendment and coverage limit forms and/or Customer Invoices and follow-up processing.
  • Handle cancellation requests, discuss coverage benefits, obtain signed documentation and create documentation for client to cancel off contract.
  • Assimilate and create loss run information, including pivot tables, from all carriers for quarterly meeting notebooks.
  • Backup assistance for Dealer Floor Plan coverage program, to include: quoting premiums, explain coverage and invoicing process, election and cancellation forms.
  • Per customers’ request, create AIE quotes in carrier’s online system, explain coverage, as necessary, and request policy if coverage is elected.
  • Manage all policy record retention for AIE.
  • Prepare AIE documents for scanning.
  • Monthly reporting to client.

Knowledge, Skills, and Abilities:

  •  Ability to work completely independently from the Holmes Murphy & Associates office.
  • Ability to be representative of HMA, yet building relationships in a co-worker environment with AFC, DLL, Mahindra and DLL RE personnel.
  • Ability to work in customer’s open office environment, retaining privacy and confidentiality for both client and HMA matters.
  • Ability to work effectively both independently and in a team environment to attain team and Agency goals.
  • Basic knowledge of property/casualty coverage and claim processing procedures and the ability to apply that knowledge in the performance of job duties.
  • Must have relationship building abilities – managing multiple client relationships, making decisions for policy holders.
  • Maintain an active Iowa property/casualty and life/health insurance agent’s license.
  • Excellent communication skills interacting with several related, but independent business units of DeLageLanden.
  • Ability to perform mathematical calculations.
  • Working knowledge of computers and ability to input and access computer data utilizing various computer software packages.


  • High school education or GED equivalent required, college degree preferred.
  • 3+ year’s experience working in the insurance/finance industry.
  • Experience in a claims department is a plus.
  • Active Iowa Property Casualty Insurance agent license or ability to obtain within 3 months of hire.
  • Willingness to pursue designations/education as approved by HMA Group Holdings.

If you’re ready for a new and exciting opportunity to work for an amazing company and you think you have what it takes to be a Claims & Client Service Consultant for Holmes Murphy, apply today!