Claims Assistant, CRS

Holmes Murphy is one of the nation’s largest privately-held insurance brokerage companies. It is our mission to promote health, protect wealth, and deliver peace of mind to our clients. We pride ourselves on being a place where employees love what they do, and who they do it with! In fact, we live by our purpose statement of “Your unique potential is our SOUL purpose!”

Creative Risk Solutions, a subsidiary company of Holmes Murphy, is a progressive, fun fast-paced Third-Party Claims Administrator. At Creative Risk Solutions, our employees play to their strengths and contribute to who we are and want to be. We like to think of ourselves as pretty irresistible. If that intrigues you and you think you’re a perfect fit to join our team as a Claims Assistant in our Waukee, IA, office, keep reading!


  • Receives, gathers and accurately transmits claims information to the company, from communications with the insured, claimants, and internal staff in a timely manner.
  • Enters and maintains accurate information on a computer system during the claim process, including final settlement information.
  • Generates checks for medical payments daily.
  • Compiles and interprets reports on designated accounts, as requested.
  • Ability to handle multiple jurisdictions of medical workers’ compensation claims and/or general liability and auto claims.
  • Develops and monitors consistency in procedural matters of the claims handling process with CRS.
  • Knowledge of organizational methods and the ability to manage multiple tasks/duties simultaneously.
  • Assist the adjuster with mandatory State Reporting.
  • Assist the adjuster with the payment of medical and non-medical bills.
  • Assist the adjuster attaching mail and sending out records requests to medical providers.

Knowledge, Skills, and Abilities:

  • Knowledge of Workers’ Compensation and/or General Liability and Auto insurance coverage and the ability to apply that knowledge in the performance of the job duties.
  • Skillful knowledge of claims processing procedures.
  • Ability to work with persons under adverse or highly emotional conditions.
  • Knowledge of organizational methods and the ability to manage multiple tasks/duties simultaneously.
  • Ability to work daily and extended hours, as necessary.
  • Ability to maintain confidentiality.
  • Ability to act in a professional and courteous manner.
  • Ability to learn various software programs.
  • Ability to become licensed if required in jurisdiction where claims are handled.


  • A high school diploma or GED equivalent required, college degree preferred
  • 1-2 years’ claims experience with a strong background in Workers’ Compensation and/or General Liability and Auto Coverage preferred. Prior agency or carrier experience preferred.


  • Paid Time Off
  • Tuition Reimbursement after 1 year of employment
  • Fitness Reimbursement
  • Generous Parental Leave for all
  • New Parent Benefits
  • 401k Profit Sharing
  • Flexible/remote work arrangements

Holmes Murphy & Associates is an Equal Opportunity Employer.