Are you interested in a flexible work environment, the opportunity to grow and share your unique potential every day, a place that offers a holistic approach to your wellbeing, an environment that encourages volunteering, and a company with a culture where celebrating yours and our clients’ success is just part of what we do? Well, you’ve come to the right place. We have an opening as a Benefits Specialist and you may just be the perfect person. Check out the requirements and apply!
We are looking to add a Benefits Specialist to join our Avant team in Kansas City, MO. Candidates thrive in our environment when they harness their collaborative mindset, strong interpersonal communication skills, and a love of learning.
Duties:
- Process client employee enrollments as outlined in their agreements with Avant.
- Provide telephonic support for clients to include managing enrollment appointments, new hire onboarding, qualifying life events, eligibility, and general service inquiries.
- Ensure quality assurance and data entry accuracy
- Act as Service Advocate for clients and account teams.
- Support and develop processes that allow for increased efficiency and effectiveness.
- Work with appropriate vendors and/or internal resources to assure accuracy and timeliness.
- Develop, document and have detailed product knowledge and underwriting guidelines for each case.
- Navigation and election capture in various benefit administration systems for clients.
- Participate in enrollment trainings to ensure all pertinent information is gathered to successfully meet expectations.
- Document case specific information so that enrollment team will be able to utilize when applicable.
- Collaborate with internal and external resources to ensure flow and accuracy of Call Center activity and/or cases, including setting enrollment appointments and benefit summaries in preparation for Open Enrollment.
- Assist internal team, clients and brokers with special projects as requested.
- Employ Holmes Murphy & Associates policies and procedures to execute all job-related responsibilities.
Knowledge, Skills, and Abilities:
- Ability to work with detail, follow directions and maintain a high level of accuracy.
- Ability to use a personal computer utilizing various software packages including, but not limited to, Word, Outlook, Excel, PowerPoint, and Genesys Cloud system.
- Ability to learn various benefit administration systems to capture employee enrollment data.
- Possess excellent communication skills displaying professional telephone etiquette.
- Ability to set work priorities, manage calendar daily and mange workflow effectively.
- Possess a strong work ethic and dependability.
- Knowledge of employee benefits and general health insurance terminology.
- Ability to work well with others as well as independently.
- Is multi-tasked oriented and prioritizes work, voluntarily extends hours, and/or solicits additional resources when necessary to ensure timely completion of tasks.
- Must be able to work effectively as a team.
- Ability to maintain a professional appearance.
- Ability to provide own transportation.
- Must be knowledgeable of and comply with HMA’s Client Privacy Policy, HIPAA regulations and E&O procedures and policies.
- Ability and willingness to consistently participate in internal and external educational opportunities to enhance knowledge of current insurance topics or relevant system improvements.
- Ability and willingness to pursue continuing education courses, as appropriate.
- Must be knowledgeable of and comply with HMA’s Client Privacy Policy, HIPAA regulations and E&O procedures and policies.
Qualifications:
- Education: High school diploma required; college degree preferred. Active state specific Life & Health Insurance agent’s license required or the ability to acquire license within three months of hire.
- Experience: three or more years of HR, Employee Benefits and/or customer service experience required. Knowledge of and experience with benefit plans and administration a plus. Telephonic customer service experience is a plus. Bilingual capabilities (both written and verbal) strongly preferred, but not required.
Benefits: In addition to core benefits like health, dental and vision, also enjoy benefits such as:
- Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!
- Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.
- 401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full-time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.
- Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.
- Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
- DE&I programs — Holmes Murphy is committed to celebrating every employee’s unique diversity, equity, and inclusion (DE&I) experience with us. Not only do we offer all employees a paid Diversity Day time off option, but we also have a Chief Diversity Officer on hand, as well as a DE&I project team, committee, and interest group. You will have the opportunity to take part in those if you wish!
- Consistent merit increase and promotion opportunities — Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.
- Discretionary bonus opportunity — Yes, there is an annual opportunity to make more money. Who doesn’t love that?!
Holmes Murphy & Associates is an Equal Opportunity Employer.
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