Assistant Program Manager, ICS

Holmes Murphy is one of the nation’s largest privately held insurance brokerages. It is our mission to promote health, protect wealth, and deliver peace of mind to our clients. We pride ourselves on being a place where employees love what they do, and who they do it with! In fact, we live by our purpose statement of “Caring for your unique potential is our SOUL purpose!”

Offering a forward-thinking, innovative, and vibrant company culture, along with the opportunity to share your unique potential, there really is no place like Holmes! We truly believe every employee within our company contributes their own unique talents for the greater good, and we thrive on knowing our environment supports and cares for everyone’s individual strengths.

We are looking to add a Assistant Program Manager to join our Innovative Captive Strategies team in Waukee, IA. Candidates thrive in our environment when they harness their collaborative mindset, strong interpersonal communication skills, and a love of learning.

The purpose of this position is to assist with the management of a portfolio of captive insurance companies.  The ideal candidate will have a passion for client service and an attention to detail and timelines.


Independently perform the daily tasks required to Assistant Program Manager, which may include but not limited to:

  • Compile & compute data for a variety of reports which could include:  Claims reconciliations, premium audits, monthly reporting requirements, bordereau reconciliations, and invoice approvals.
  • Perform monthly reconciliations on all banking accounts for captives.
  • Assist Program Manager with internal and external material preparation for semi-annual captive board meetings.
  • Assist Program Manager with annual renewal preparation.
  • Review, analyze and summarize various types of data.
  • Manage Director/Shareholder paperwork for captive member companies
  • Become familiar with reading, understanding and analyzing property/casualty coverage forms and applying that knowledge in the performance of the job duties.
  • Become familiar with captive insurance company operations and workflow.
  • Perform special projects and other duties as assigned by supervisor.
  • Develops and maintains positive work relationships with team members to include; participating in team meetings, providing back up when necessary, communicating information, and effectively problem solving as situations arise.
  • Develops and maintains positive working relationships with staff to ensure customer needs are met.
  • Support ICS Structure.

Knowledge, Skills and Abilities:

  • Understanding of insurance agency and insurance company operations and workflows.
  • Working knowledge of Microsoft software packages such as, WORD, EXCEL, ACCESS and POWERPOINT. Ability to effectively use the internet/intranet.
  • Experience with database management systems.
  • Ability to perform simple to complex mathematical calculations.
  • Detail orientation and problem-solving ability.
  • Knowledge of organizational methods and the ability to manage multiple tasks/duties simultaneously.
  • Ability to work effectively both independently as well as in a team environment to attain personal, team and company goals.
  • Excellent communication skills and the ability to apply these skills in either verbal or written form when interacting with various clients, company personnel, and team members.
  • Ability to work daily and extended hours as necessary.
  • Must be knowledgeable of and comply with Client Privacy Policy and HIPPA regulations.
  • Ability and willingness to consistently participate in internal and external educational opportunities to enhance knowledge of current insurance topics or relevant system improvements.
  • Ability and willingness to pursue a technical designation and/or continuing education, as appropriate.
  • Must be knowledgeable of and comply with HMA’s Client Privacy Policy, HIPAA regulations and E&O procedures and policies.


  • High School Diploma required; college degree preferred.
  • Acquire, and maintain, active property/casualty insurance agent’s license within 90 days of employment.
  • At least three years of work-related experience in an insurance company or agency environment.

Benefits:  In addition to core benefits like health, dental and vision, also enjoy benefits such as:

  • Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!
  • Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.
  • 401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full-time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.
  • Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.
  • Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
  • DE&I programs — Holmes Murphy is committed to celebrating every employee’s unique diversity, equity, and inclusion (DE&I) experience with us. Not only do we offer all employees a paid Diversity Day time off option, but we also have a Chief Diversity Officer on hand, as well as a DE&I project team, committee, and interest group. You will have the opportunity to take part in those if you wish!
  • Consistent merit increase and promotion opportunities — Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.
  • Discretionary bonus opportunity — Yes, there is an annual opportunity to make more money. Who doesn’t love that?!

Holmes Murphy & Associates is an Equal Opportunity Employer.