Account Manager, EB
Do you excel at providing account management support? Would you like to join a company with a flexible environment, a competitive benefits and salary package, and where celebrating successes is just part of the everyday culture? We have to admit, who wouldn’t want that?!
At Holmes Murphy, our employees play to their strengths and contribute to who we are and want to be. We like to think of ourselves as pretty irresistible. If that intrigues you and you think you have what it takes to join our team as an Account Manager within our Employee Benefits division in our Omaha, Nebraska, office, read on!
Here’s just a bit of what you’d do:
- Provide account management support for Consultants and Senior Consultants to coordinate client work internally.
- Maintain positive working relationships and clear communication with co-workers, clients and insurance carriers.
- Adhere to established timelines that clearly identify all tasks, task durations, and team resources responsible for completing the tasks.
- Draft Request for Proposals (RFPs) for review by appropriate Consultant/Senior Consultant, make requested edits to RFPs, distribute RFPs to insurance carrier market, ensure timely response by insurance carriers, summarize insurance carrier proposals for review by appropriate Consultant/Senior Consultant.
- Assist sales and service teams with marketing of new and renewal business to include gathering needed information, submission to carriers, and preparation of proposal to client.
- Assist sales and service teams with preparation/creation of materials for presentations, utilizing software packages such as Excel, PowerPoint, and Word.
- Assist in implementation of new health and welfare benefit plans.
- With guidance and assistance from sales/service teams, communicate daily with insurance companies, vendors and internal teams to ensure proper administration of accounts (including contract concerns, underwriting issues, claim situations, etc). Follows up on outstanding issues or client requests.
- Schedule and assist with meeting facilitation; updates agendas and project plans (including health fairs).
- Assist with research on client issues or questions.
- Maintain employee benefit product files, both electronically and in hard copy, as appropriate, for clients and in accordance with Holmes Murphy’s processes.
- Process applications, review and deliver policies, and perform policyholder service.
- Ensure account accuracy to include: reviewing coverages, renewals, applications, new business submissions, as well as, checking upon receipt; policies, endorsements, premiums, invoicing, and spd’s.
- Coordinate with Analysts to complete analysis per client and/or account lead request (dependent upon location).
- Coordinate meetings between client and vendor partners (dependent upon location).
You’d also need to be equipped with the knowledge, skills and abilities to do the job, including, but not limited to, having:
- Good knowledge of employee benefit coverages and the ability to apply that knowledge in the performance of the job duties.
- Ability to read, understand and analyze life and health coverages, forms and policies.
- Ability to maintain state-specific life/health insurance agent’s license or obtain within three months of hire.
- Good communication skills and the ability to apply these skills in either verbal or written form when interacting with various clients, carriers, company personnel, and team members.
- Ability to travel and meet with clients to provide information/materials or to assist with employee meetings, as necessary.
- Ability to operate a computer and working knowledge of various software packages such as, Agency Management System, Word and Excel.
- Knowledge of organizational methods and the ability to manage multiple tasks/duties simultaneously.
- Ability and willingness to consistently participate in internal and external educational opportunities to enhance knowledge of current insurance topics or relevant system improvements.
- Willingness to attend on-site vendor trainings and meetings.
- Ability to keep current on industry trends to include legislative compliance issues.
- Ability to be available for work on a daily basis and extended hours as necessary.
- Ability to assist in other work related duties, as necessary.
And, let’s not forget the qualifications for the job:
- Previous work experience in an office environment, preferably in an insurance, employee benefits, or provider organization.
- A high school diploma is required, and a college degree is preferred.
- Active Nebraska Life & Health insurance license, or ability to obtain within three months of hire, is required.
- Professional designations such as CEBS or CLU are helpful. Human Resource certifications are also preferred, such as PHR or SPHR.
- The ability to operate a computer and working knowledge of various software packages, such as Word and Excel, is required.
- The ability to travel to client’s location in coordination with sales/service team members is a must.
- The ability to work regular core hours Monday – Friday, 8:00 a.m. – 4:45 p.m. is required.
Finally, ask yourself this, “Am I a difference maker?” If you answered yes and you think you have what it takes to be an Account Manager, apply today!